Signposting is the process of advising an individual before any legal advice has been given (usually at the point of initial enquiry) that Edward Hayes is unable to assist them with their legal problem because it is not an area of law that the firm deals with.
To ensure that individuals receive advice from an appropriate alternative service provider whenever we cannot help them.
Wherever possible it is good practice to provide direct assistance. Therefore where it is not possible for Edward Hayes to help with a legal enquiry a list of local organisations will be recommended, more often or not this will be communicated verbally. Where possible our recommendations will be for the firms that hold a Quality Mark. Alternatively we will advise the individual to contact the CLS Legal Adviser Directory (www.communitylegaladvice.org.uk
) or by telephone on 0845 345 4 345.